+41 44 716 20 00 complaints@luminaratop.com

Terms of service

Introduction

Welcome to LumiTop. This Terms of Service outline the guidelines and principles that govern your use of our platform dedicated to supporting your journey toward inner clarity. By accessing our services, you agree to adhere to the terms outlined herein, which are designed to foster a respectful and constructive environment.

Acceptance of Terms

Using LumiTop implies your acceptance of these Terms of Service. We reserve the right to modify these terms at any time, and continued use signifies your agreement to the latest version. It is your responsibility to review updates periodically to stay informed of any changes.

User Responsibilities

All users are expected to engage with respect and integrity. Sharing false information, harassment, or disruptive behavior is strictly prohibited. We encourage open-minded participation and constructive feedback to build a supportive community.

Intellectual Property

All content, including texts, images, and design elements, are the intellectual property of LumiTop unless otherwise specified. Users may not reproduce, distribute, or modify our content without explicit permission.

Privacy and Data Use

We collect and process personal data in accordance with our Privacy Policy. Your information helps us improve our services and tailor your experience but is handled with the utmost care and confidentiality.

Limitations of Liability

LumiTop endeavors to provide accurate and reliable content; however, we do not accept responsibility for any damages resulting from the use or reliance on our platform. Users should exercise personal judgment in applying insights gained.

Third-Party Links

Our platform may include links to external sites. LumiTop is not responsible for the content or practices of those sites. We recommend reviewing their Terms of Service and Privacy Policies before engaging with them.

Termination

We reserve the right to suspend or terminate user access at our discretion if Terms of Service are violated. Such actions aim to maintain a positive environment aligned with our mission of inner clarity.

Contact Information

If you have questions or concerns regarding these Terms of Service, please contact us at complaints@luminaratop.com or call +41 44 716 20 00. Our physical address is Seestrasse 204, 8802 Kilchberg, Switzerland.

Legal Notes

These terms are governed by Swiss law. Any disputes shall be subject to the jurisdiction of the courts in Zürich. The provisions herein constitute the entire agreement between you and LumiTop regarding usage of our platform.

Final Provisions

Our commitment is to support your path to inner clarity through responsible and respectful practices. We appreciate your cooperation and shared dedication to fostering a mindful community environment.

Changes to Terms

LumiTop may update these Terms of Service periodically. We encourage users to review these terms regularly to stay informed. Continued access to our platform constitutes acceptance of any modifications.

Contact Details:

Email: complaints@luminaratop.com

Phone: +41 44 716 20 00

Address: Seestrasse 204, 8802 Kilchberg, Switzerland

Terms of return: The path to inner clarity

At LumiTop, we recognize that the journey to inner clarity is personal and unique for each individual. Our return policy is designed to support your path, offering clarity and flexibility where possible. We kindly ask you to review these terms carefully to understand how we handle returns and related inquiries.
If you feel that your experience with our products or services does not meet your expectations, you may request a return within 30 days of receipt. We recommend reviewing the product details and the condition of the item before initiating a return to facilitate smooth processing.
To start a return, please contact our dedicated support team via email at complaints@luminaratop.com or call us at +41 44 716 20 00 . Our team will guide you through the necessary steps and provide a return authorization if applicable.
All returned items must be in their original condition, unused, and with all packaging intact. Any items that show signs of damage or misuse may not be eligible for return. We reserve the right to refuse returns that do not comply with these conditions.
Once we receive the returned item and verify its condition, we will process your request promptly. Refunds, if applicable, will be issued through the original payment method within 14 business days. Please note that certain administrative fees may apply depending on the circumstances.
We do not accept returns for personalized or custom-made products unless they are defective or damaged upon arrival. For such cases, please contact us immediately to discuss possible resolutions.
In cases where a return is approved, you will receive detailed instructions on how to send the item back to our address: Seestrasse 204, 8802 Kilchberg, Switzerland. We recommend using a trackable shipping method to prevent loss during transit.
Our team is committed to transparency and clarity throughout your return process. We are here to support you on your journey towards inner peace and understanding, and that includes providing clear guidelines for returns.
Please note that return shipping costs are generally the responsibility of the customer unless the return is due to an error on our part or a defective product. We advise reviewing our policies or contacting us for specific cases.
For any questions or concerns related to your return, please do not hesitate to reach out to our customer service. We value your trust and aim to make your experience as smooth as possible.
Our contact details once again: Email — complaints@luminaratop.com ; Phone — +41 44 716 20 00 ; Address — Seestrasse 204, 8802 Kilchberg, Switzerland.
Thank you for choosing LumiTop on your journey to inner clarity. We appreciate your understanding and cooperation as we work together to support your path.

For further assistance, contact us at complaints@luminaratop.com or call +41 44 716 20 00 . Our office is located at Seestrasse 204, 8802 Kilchberg, Switzerland.